The City of Cockburn (CoC) is a progressive and community focused local Western Australia government organisation, committed to creating a sustainable, cared for and connected community that’s ready for the future.

As part of this, CoC required their intranet to be redeveloped to enable staff to conduct their daily digital activities effectively and efficiently.

The Challenge 

The City of Cockburn, Perth required their intranet to be redeveloped to address several existing digital and technical issues:

  1. 1. Organise Information Architecture to align with the organisation structure
  2. 2. Triage key information from the organisation structure within council directorates
  3. 3. Enable one source of truth for multiple functional requirements, media files and interactions
  4. 4. Integrate with the existing Active Directory for security and permissions.

The Digital Solution

The City of Cockburn Intranet Redevelopment Project was the first major joined project our team of techsplorers had within a local Council. They took this as an opportunity to innovate and use their knowledge and understanding to solve the CoC’s problem with forward thinking and new technologies. We developed their digital solution through the Kentico CMS platform and introduced their team to the Intranet Redevelopment.

The Kentico CMS used for the CoC’s digital transformation not only provided them with a solid content management platform, but has a simple, intelligent user interface (UI) designed with them in mind. Plus, the robust, well designed permission and role system for users is what made this offering a step above the rest. The solution allows for web services and access to key business applications for internal staff. It also achieves high level integration to enable a simple workflow of data and key information – making the new CoC intranet a one-stop-shop of information for staff!

This along with a series of custom page templates and types for the CoC Intranet Redevelopment Project allows the council to delegate administration responsibilities of the intranet to individual user groups, who can then administer their own areas and therefore manage their own content easier and more efficiently.

The Results

The CoC Intranet Redevelopment Project has been in production since August 2015, and is now consistently used by staff for their daily activities here in Perth.
 
The new intranet has enabled CoC staff to have effective communication across the organisation, reduce silo working and enable a more cohesive and structured collaboration between departments!

Additional monitoring added to the website (via the Kentico CMS reports), has resulted in a higher number of the communication team's key messages now read and actioned.

With the addition of other useful features on the Intranet homepage, staff are now using it as a launch pad for all of the internal applications, as well as a repository for staff information and employee relations communications.

The Homepage

The CoC Intranet Redevelopment Project homepage now incorporates a series of web parts to address key areas of functional requirements that staff felt were not easily accessible on the previous intranet - such as documents, latest news, projects and a custom built quick links solution.

We created a floating navigation bar enabling the user to easily navigate through the site without having to scroll back to the top for ease of use - you’ll see this throughout the Coc website and homepage. It also includes an events and blog widget and new employees area, all of which allow for departmental information to be found easily.

The Directorate Landing Page

Each Directorate on the updated site now has its own landing page, displaying the latest happenings, such as Projects (integrated from the Jira solution), News, Events and documents which have recently been added to the ECM solution. This means that staff now have full access to information across their department and beyond! All CoC staff members are now only ever 3 or 4 clicks away from the information they require, and which is most relevant to them!

News and Events Custom Module

The News and Events module was configured to work across the intranet collating all the directorate, business units and team’s stories and events in one place. This feature enables a calendar to be populated with a simple tagging and categorisation process, so staff searching for information can now be displayed and found easily, in real time.

Kentico Form Builder

To enable CoC staff to save time in developing forms for PDF based documents and then having to enter them into their business systems, we performed a series of technical training events to enable staff on how to use the Kentico Solution. At Integranet we offer an end-to-end approach, making sure your team can utilise all the digital tools we’ve implemented to the best of their ability - after all, there is no point in creating an innovative and intricate platform if your staff are unable to navigate it!

Search and Documents

When it came to the digital transformation of CoC, we also implemented a site wide search into the site, which additionally incorporated documents from the ECM business application (document management solution). This provided staff with a simple interface to search for the latest versions of published documents. The results also provided staff with a filtering opportunity to reduce the number of results displayed quickly and efficiently.

Conclusion

The advanced search facilities of the CoC Intranet Redevelopment Project, along with the integration to the HR and ECM systems now allows staff to quickly find a staff members contact details and location and get access to documents in the Document Repository much more efficiently than opening each of the respective TechOne applications!

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