The City of Canning is a digitally focussed council with much success in digitising business processes that enhance daily efficiency for staff and residents alike. With a focus on reducing their footprint, they wanted to enable residents the ability to not have to print council issued vouchers. Leveraging an integrated QR code system, they allowed ratepayers access to council vouchers through an online customer portal.

MyCanning Mobile Accessible Web Portal.

Partnering with local councils is something our team take great pride in, being all Perth locals, we all want to see our city and local communities thrive. By making the usability of the portal simple and web based, a wide range of council staff were able to use and validate vouchers with minimal instructions. Leisureplex and Whaleback golf course staff were successfully scanning vouchers not long after launch, residents were able to access the vouchers with ease, and The City of Canning staff had full control of the portal independent of our web portal developers.

How did we link the data for the web portal?

Our techsplorers leveraged internal systems and tools to automate and integrate the platform. For example the local council’s property database was reverse engineered from SQL database structure to create a WebAPI that would allow access to property information in a way that the web portal could consume the data appropriately.

The decision to is a mobile accessible website instead of a mobile application was simple.

After understanding the core requirements and the process in full, our team recommended a web based portal instead of a custom mobile application. This would have technical benefits such as avoiding lengthy development times, as well as reduce user entry barriers if residents didn’t have a specific device type to use the application. As QR Codes can be used with any mobile device (being displayed on any screen), the web portal would support ease of use, quick access and fast user uptake.
 

Digitise paper driven process with ease.

As none of the native mobile functions were required to achieve desired goals, we were able to reduce development time and development costs for the City of Canning. Partnering with the local council from idea conception, validation and dissecting core requirements meant that we could help them in building a tool that would be of value – and most importantly used by their residents. If you are seeking to streamline internal processes, integrate your systems, or think you might need a mobile application, let’s talk.